Very nice people. We were on vacation at Ocean Lakes Campground. My mom's car started having a bad squealing noise in the back end. Ocean Lakes staff recommended this place so I went with it. They ended up having to replace the back brakes and resurface a rotor that was bad. They did a good job, were very professional, and I'm thankful for their service.
Come here when in town on fridays and Saturday's to get all my work done! Bill and randy thanks for being so understanding. Great place, I personally prefer Steve the mechanic(he has been here since the 90's and oil changes always done right with all the guys...
I am a single mom and a nurse who just moved to the area to be closer to my mom who is elderly and in need of care. Last week I brought my car , a 2009 Honda Civic Hybrid to Masons in Surfside upon the recommendation of my mom who attends the same church as Mr Mason. She said " They will take care of you". That being said I went into Masons with my mom in tow and approached W (only going to use 1st initials) behind the customer service counter. He gave no greeting, no hello or how are you..... he only asked what I needed done. I explained to him that my oil icon was on and I would need oil change (synthetic) I also explained that the low air icon for my tires/tire was coming on intermittently for about the last week and a half causing me to continuously have to stop and put air in tire. I asked him to please prioritize the low tire situation because the next day I was traveling to Atlanta with children and worried about a blowout/accident. W said "Well if you don't know which tire it is that's gone be hard for us to because we have to take them all off and put them in water and it takes a lot of time" he mentioned other reasons that he may not be able to find the leak. I told him to do what was necessary. He seemed extremely bothered and put out. When I returned R was at the counter said W told him they did everything to find tire leak and could not find any problems and that it was ok to drive. He said "If you do have any issues come back and we'll take care of it" . Halfway to Atlanta another motorist waved me over shortly after icon came on again due to dangerously flat tire. I spent the entire weekend putting air in tire and worrying about an accident. When I returned to Masons I showed them the low tire so there could be no more excuses and they reported that the tire had a nail in it and had the nerve to charge me 22.00 dollars. I asked why this was not found and repaired prior to my going out of town and W said "well you probably got it on the way to Atlanta". They NEVER checked my tires at all the first time!!! Don't care about the 22.00 and I guess they did not care about the lives that could have been lost... ... I will tell anyone that will listen to never go to Mason Tires. They will lie to you . My mom is embarassed for recommending this place. Oh and "W" please stay out of customer service arena you have a terrible personality and a rude demeanor
Great service decent prices and don't take advantage of women or men that have no clue about vehicles
I am writing this review as an addendum to a review I wrote a month ago pertaining to a safety issue and a poor service encounter that I experienced at Masons Tires in Surfside Beach. That being said very shortly after I posted my last review the Mason Family reached out to me with great concern. They told me "Our business depends on our reputation". They wanted my side of what happened and most importantly were very honest about what happened on their end that day. They asked that I please give them another chance. I did just that and took my car to their location in Pawleys Island today. Gene Humes their store manager was a professional in every sense of the word. He explained the issues in regards to my car and called in a prompt manner to explain pricing and what needed to be done. I noticed while waiting to pay that he was professional and courteous to all he came in contact with. My car is working great and the issue is resolved. Mr Masons daughter Kathy said "Mrs. Sanchez my word is my promise". Thank you Masons Tires for making me feel that you really cared . I will be back.
I will say not the quickest but I don't want them to be quick on my car
Mason Tire Auto Service is a US Car Repair based in Surfside Beach, South Carolina. Mason Tire Auto Service is located at 750 US-17 BUS, Surfside Beach, SC 29575, USA.
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